Refund policy
Return & Refund Policy
We offer a 90-day return policy from the date you receive your item.
Eligibility
Items must be unused, in original packaging, and in the same condition as received.
Return Process
To request a return, contact:
📩 deeveecrystal@gmail.com
Return address:
2/45 Suhag Nagar, Firozabad – 283203, India
Items sent without prior approval will not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged or incorrect.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us immediately for resolution.
Non-Returnable Items
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Custom or personalized items
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Sale items
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Gift cards
Refunds
Once your return is received and inspected, we will notify you.
Approved refunds will be processed within 7–10 business days.
If you have not received your refund after 15 business days, contact us.